Free
£0
One private group channel, direct messages and up to 25 people.
Three calendar months of recent history. No Microsoft 365 archive or Replay. Guests, such as relatives, and Microsoft Teams belong to organisational plans.
Start freeFOR CARE PROVIDERS
Keep families close to the care team.
In a channel your service provides.
A direct way for relatives to reach the care team, and staff channels for the working day – in the app, a browser or Microsoft Teams.
The walkthrough is ten minutes in a real channel, on your own phone. Start free is personal messaging for adults: one private group channel, up to 25 people and three calendar months of history. Guests such as relatives, Microsoft Teams and the Microsoft 365 archive come with paid plans, where the record files into your organisation’s own Microsoft 365, under your retention rules.
THE CONVERSATION TODAY
Families and staff already message.
Often on personal phones.
A daughter texts a carer’s own number about Sunday’s visit. The rota changes in a staff group on a consumer app. Most of it is kind and well meant, and it keeps families in touch.
The harder part is the provider’s side: keeping staff numbers private, knowing who is in which conversation, and finding what was said when someone asks.
Read our guide to staff WhatsApp groups in careTWO KINDS OF CONVERSATION
Families on one line.
Staff in their own channels.
Each has its own channels and its own people. Your organisation decides who belongs in each.
01
Families and the home.
A private family line for visiting arrangements, outings and routine, non-clinical questions. Every relative who reaches it gets their own private thread.
02
Staff and the working day.
Staff channels for a change of plan, a task or an update everyone should acknowledge. Your organisation chooses who can start a direct message.
03
What stays where it is.
Formal care records and urgent escalation stay in your established systems and procedures.
HOW IT FITS TOGETHER
From the family.
To your record.
Relatives message where it suits them. The care team answers where it already works. Your organisation decides where the lasting record lives.
Relative or approved contact
Joins from a texted invitation and messages in the ComplyChat app or a browser. No Microsoft account needed.
App or browserCare team
Answer in ComplyChat on a phone, or from Microsoft Teams in the office. Both see the same conversation.
ComplyChat, or Teams on paid plansYour organisation’s Microsoft 365
On a connected paid plan, the record files into your own Microsoft 365, under your retention rules.
Paid plans
WHAT CHANGES
Easier for families.
Calmer for the care team.
◎
Familiar for relatives
Messages, voice notes, photos and documents, in the app or a browser.
⇄
No personal numbers handed out
Members join without handing their number to the whole group. Phone numbers stay private from other members, and people appear by name.
✓
Contacts your service approves
Relatives join by invitation, and each texted invitation works only for the person it was sent to.
↗
A record your organisation owns
On a connected paid plan, conversations file into your organisation’s own Microsoft 365. Your filed archive stays there if you leave.
AN EVERYDAY EXAMPLE
A visit to arrange.
A friendly answer.
Daniel asks about visiting his mother on Sunday. Grace, on shift, replies from the ComplyChat app. On a paid plan with a connected archive, the exchange files into your organisation’s Microsoft 365.
Illustration with fictional names. Not a screenshot.
Illustration
Daniel · RelativeComplyChat
Private family thread
Grace · Care teamComplyChat
ROLLING IT OUT
Start with the families.
Then bring in the team.
Tell us how your service works – one home, several, or care in people’s own homes. We’ll help you choose where to begin.
01
Agree who can be a contact.
Your service sets the approved contacts and what each channel is for, under your own policies.
02
Choose your first channels.
A private line counts as one channel, however many relatives reach it. So Foundation’s two channels could be one private family line and one channel for staff.
03
Connect your Microsoft 365.
Your Global Admin runs the install, and you approve the wording people are shown.
04
How channels are counted Keep the contact list current.
On paid plans, a private line can follow a CSV contact list, such as an export of approved contacts from your own system.
ON ANY DEVICE
Use the browser or get the app for iPhone, iPad or Android. Installing is optional.
PRIVACY AND PROTECTION
The detail,
in writing.
Core messages are stored and processed in the UK. Supporting services, including live-call routing, SMS, push notifications and maps, may process outside the UK.
PRICING
One price per tier.
No charge per person.
A lasting record
From £199 / month
Foundation: £199/month or £1,990/year, 2 channels. Governance: £599/month or £5,990/year, 10 channels. Enterprise: from £1,500/month or from £18,000/year, unlimited channels.
Yearly plans are invoiced in advance. All prices exclude VAT where applicable. No per-person or per-message charges. Setup included.
Compare paid plansDo relatives need to download an app?
No. Relatives can use ComplyChat in a browser, or get the app for iPhone, iPad or Android. People joining a conversation need no Microsoft account.
Can families see each other’s messages or numbers?
Not on a private line. Every person who reaches it gets their own private thread, so families never see each other or each other’s messages. A relative’s phone number stays private from other members; on paid plans, your organisation’s administrators can see members’ numbers in the client portal, to manage who belongs, and staff who answer from Microsoft Teams can see the number of someone who is not on your staff list.
Does being next of kin give a relative access to everything?
No. Your service sets the approved contacts and decides who belongs in each channel. Being next of kin does not, on its own, authorise every disclosure, so your own policies still decide what is shared.
Is it a care-record system or an emergency route?
No. ComplyChat is for everyday conversation between your service, relatives and staff. It is not a care-record system, safeguarding case management or an emergency route. Formal care records and urgent escalation stay in your established systems and procedures.
Does it connect to our care management software?
Not directly. On paid plans, a private line can use a complete CSV contact list, uploaded by an administrator or read from your connected Microsoft 365 archive library, and checked daily, weekly or only on demand. Your existing system must produce the export, and record labels and displayed fields are configurable.
We run several homes. Where do we start?
Governance includes 10 channels and local numbers for 3 sites. Enterprise pricing is agreed to suit larger organisations. We’ll help you choose on the demo.
SEE IT ON YOUR OWN PHONE
Ten minutes.
You send the first message.
Try a real channel. See the reply from the care team’s side. Bring your service’s questions.
A real person replies within one UK working day.