A STRONG START
Foundation
For a small organisation or single site.
£199/ month
£1,990 / year · invoiced in advance
- 2 channels · each can have its own local number
- Email support · reply within 48 hours
- Setup included
CLEAR PLANS. YOUR RECORD.
Start a conversation.
Choose what you keep.
Personal conversations start free. For your organisation, every paid plan includes setup, meets your retention schedules within your own connected Microsoft 365 subscription and carries the Answerable Guarantee.
FOR PERSONAL CONVERSATIONS
Start freeFree £0
One private group channel, direct messages and up to 25 people.
Three calendar months of recent history. No Microsoft 365 archive or Replay. Older messages expire; upgrading cannot restore them.Protecting your Free workspace
Every new sign-in sends an alert to your other devices that have notifications turned on. Keep your owner recovery key: if your number goes unused in your workspace for 90 days, a device that signs in after that needs it.
FOR YOUR ORGANISATION
No per-person or per-message charges. Setup included.
MORE CHANNELS. MORE OVERSIGHT.
Governance
For teams with more to coordinate and evidence.
£599/ month
£5,990 / year · invoiced in advance
- 10 channels · each can have its own local number
- Retention set up with you · quarterly compliance report for your board
- Named lead · agreed responses
- Setup included
TAILORED TO YOUR ORGANISATION
Enterprise
For larger organisations with specific requirements.
from £1,500/ month
from £18,000 / year · custom agreement
- Unlimited channels
- Local numbers where agreed
- Legal holds across sites · named lead
- Setup included
Every paid plan: your own connected Microsoft 365 archive, no charge per person, and portal sign-out and account activity review. Each channel can have its own local number – or none, if people join by invitation or link.
All prices exclude VAT where applicable. Yearly plans are invoiced in advance. Enterprise pricing is agreed to suit your organisation. How members and their accounts are protected.
Find the right fit.
Scroll sideways to compare all three plans.
| What you need | Foundation | Governance | Enterprise |
|---|---|---|---|
| Channels | 2 | 10 | Unlimited |
| Local numbers | Each channel can have its own | Each channel can have its own | Where agreed |
| Connected Microsoft 365 archive | Included | Included | Included |
| Setup | Included | Included | Included |
| Retention setup & quarterly compliance reports | – | Included | Agreed scope |
| Legal holds across sites | – | – | Included |
| Support | Email · within 48 hours | Named lead · agreed responses | Named lead · agreed responses |
Not sure how many channels you need?
Tell us how your people work. We’ll help you choose.
How Governance fits your continuity plan
Governance in your continuity plan.
Ten channels leave room to keep a standing channel for incident or out-of-hours cover alongside your everyday ones. People sign in with their own mobile number, not your Microsoft 365 accounts, so those already in your channels can still be reached if your organisation’s Microsoft 365 sign-in is unavailable. Your administrators still sign in with Microsoft, so plan who will act. ComplyChat targets 99.9% monthly availability, which excludes outages of Azure, of your own Microsoft 365 tenant and of SMS networks that we cannot reasonably mitigate (see our terms); it is a second route to plan for, not a guarantee.
The essentials.
Already in.
Choose for the channels and support you need. The foundation of a governed conversation comes with every paid plan.
Your Microsoft 365 archive
Meet your retention schedules within your own Microsoft 365 subscription, once connected and verified.
Answer from Microsoft Teams
Staff can answer your public chat-to-us lines from Teams, each person in their own Teams thread. You can also choose, channel by channel, to mirror a group channel into a standard Teams channel, while its members carry on in ComplyChat. Teams Store listing coming soon.
Messages, calls and sharing
Voice notes, photos, files, polls, events, tasks and acknowledgements.
Setup and a clear start
Setup and trustee pack templates included. Templates are not legal advice.
The two-minute check
What would this look like for us?
Three quick questions – see how it works for an organisation like yours, and exactly what it costs. Nothing to fill in, no email needed.
A little preparation.
A clearer answer.
The honest comparison
25–30 hours
of staff time to review a 1,000-page subject access request, by one council’s own estimate
18 hours
of searching, after which a school, trust or council may refuse a Freedom of Information request as too costly
A record held centrally is one search. Messages on personal phones are not.
Wokingham Borough Council, reply of 2 March 2026, via WhatDoTheyKnow; the Freedom of Information and Data Protection (Appropriate Limit and Fees) Regulations 2004
A record you own.
A promise we stand by.
The Answerable Guarantee
Once your paid archive is connected and verified, if you cannot produce the governed record for a subject access request within one working day, we work it with you at no additional charge. If we still cannot produce it, we refund the current year’s fee, subject to the terms.
Read the guarantee and conditionsYour archive stays yours.
Your filed archive stays in your Microsoft 365 when you leave. No exit fees.
Read the no-hostage termsA few practical
questions.
Is setup really included?
Yes. Setup is included on every paid plan, whether you pay monthly or yearly. Optional additional training is £500 per half-day.
Are we charged for each person or message?
No. Paid plans have no per-person, per-message or SMS metering charges.
Can you help with a subject access request?
Searching and exporting your own record is never charged by the use. If you want our team alongside for a request, helping plan the searches your own people run, assisted support is £450 a request. The Answerable Guarantee applies either way.
What happens if we need more channels?
Your tier sets how many channels you run. If you grow beyond it, the next tier is a conversation with us, never a surprise on an invoice.
Does a private line count as one channel?
Yes. A private line counts as one channel. Every person who reaches it gets their own private thread inside it, and those threads, like direct messages, do not count against your plan’s channel allowance. For example, Foundation’s two channels could be one private line for a whole school’s families and one channel for staff.
Does every channel need a local number?
No. Each channel can have its own local number – or none, if people join by invitation or link. We set numbers up with you, and they are live within days, not on the day.
How do we pay?
We invoice for bank transfer and support purchase orders. Card payment through Stripe is available if you prefer. Yearly plans are invoiced in advance.
Do we need Microsoft 365?
Your organisation needs its own Microsoft 365 for the paid archive. People joining conversations do not need Microsoft accounts.
What happens to Free history when we upgrade?
Free keeps three calendar months of recent history. Older messages expire automatically, and upgrading cannot restore them. The paid archive starts once connected; Free has no Microsoft 365 archive or Replay.
Let’s find your
right starting point.
Ten minutes with our team. Try a real channel. See the reply. Follow the record.
A real person replies within one UK working day.